H and M - H&M won't stand behind their products + terrible customer service
Purchased ladies underwear, and the attached booklet of care tags feels like a knife jabbing in my lower back.Cannot be removed from the garment (cutting will only make the edges sharper).
I understand I cannot return the used pair. However H&M completely refuses to return two more unused pairs still tagged and attached together! Clearly I have no use for these underwear, and they simply told me to "recycle them".
This is not the first incident with H&M and terribly poor customer service (not on individual level, but the company policy instead).Needless to say I will no longer be shopping there.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.
I didn't like: Customer service, Return policy, Satisfaction guarantee.