Purchased ladies underwear, and the attached booklet of care tags feels like a knife jabbing in my lower back.Cannot be removed from the garment (cutting will only make the edges sharper).
I understand I cannot return the used pair. However H&M completely refuses to return two more unused pairs still tagged and attached together! Clearly I have no use for these underwear, and they simply told me to "recycle them".
This is not the first incident with H&M and terribly poor customer service (not on individual level, but the company policy instead).Needless to say I will no longer be shopping there.
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Return policy
- Satisfaction guarantee
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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