Purchased ladies underwear, and the attached booklet of care tags feels like a knife jabbing in my lower back. Cannot be removed from the garment (cutting will only make the edges sharper).
I understand I cannot return the used pair. However H&M completely refuses to return two more unused pairs still tagged and attached together! Clearly I have no use for these underwear, and they simply told me to "recycle them".
This is not the first incident with H&M and terribly poor customer service (not on individual level, but the company policy instead). Needless to say I will no longer be shopping there.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $40. TOLU1 is overall dissatisfied with H and M and uploaded a picture. The most disappointing about underwear at H and M was customer service, return policy and satisfaction guarantee Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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